Hello! My name is
Eric Maccoux.
I'm a full stack software developer, technical writer, IT specialist, and so much more!
About
My name is Eric Maccoux, and I'm from Dyckesville, WI, a small town just outside of Green Bay.
I've spent my entire life trying to find new ways to help other people, whether that be:
- Creating innovative software applications to make life easier for a targeted audience,
- Working directly with customers to help solve any number of technical issues,
- Turning complex ideas and procedures into simple documentation that anyone can understand,
- Or, entertaining them through the power of theatre and music.
I'm always looking to take part in new experiences, and I'm constantly searching for ways to challenge myself.
If you'd like to get in touch with me, feel free to reach out!
Experience
Software Engineer
Skyward, Inc.
January 2021 - Present
- Work on migrating customer data from Skyward's legacy SIS software to its redesigned version
- Create internal utilities for comparing the quality and correctness of recent migrations
- Improve the product's framework for processing state-specific Ed-Fi data
- Design and write various training courses for new hires
- Utilize C#, SQL Server, Git, Visual Studio, and knowledge in effective technical writing
Summer Intern
UW-Madison Division of Information Technology, Identity & Access Management
June 2020 - December 2020
- Redesigned the department’s Cherwell support dashboard from the ground up, adding widgets to track the user’s owned incidents, list any of the department’s stale incidents, and assist with case review
- Built a decision tree system for DoIT Help Desk agents to troubleshoot various identity-based services offered at UW-Madison, dramatically decreasing average call times
- Reviewed the department’s internal wiki-based documentation system, identified documents that were inaccurate or irrelevant, and migrated the rest over to the university’s own KnowledgeBase platform for easier editing/viewing
- Utilized HTML/CSS, JavaScript, Cherwell Dashboard Editor, and knowledge in effective technical writing
Student Team Lead, Technical Writer
UW-Madison Division of Information Technology Help Desk
March 2018 - September 2020
- Managed the Help Desk's response to the coronavirus pandemic and communicated any policy decisions to all agents in a timely and transparent fashion
- Planned out and wrote technical documentation for both DoIT and university use
- Oversaw the DoIT Help Desk's day-to-day operations and created and maintained the weekly schedule for 92 student agents
- Acted as floor supervisor, overseeing all other agents during a shift
- Assisted UW-Madison students, faculty, staff, and emeriti with various tech-related issues over the phone and via chat/email
- Utilized HTML/CSS, JavaScript, and knowledge in customer service, leadership, and team management
Software Development Intern
Capital Data, Inc.
May 2019 - August 2019
- Independently designed and developed a specialized data input application that read cells from Excel spreadsheets and parsed them into a SQL Server database for later consumption/slicing
- Created intricate dashboards in Microsoft Power BI that integrated with SQL Server databases to display data accurately and easily
- Wrote technical documentation for each application developed, both for the purposes of continuing development in the future as well as assisting users with utilizing the software
- Utilized ASP.NET, C#, HTML/CSS, JavaScript, Git, SQL Server, IIS Server, Visual Studio, and Microsoft Power BI
Social Media & Marketing Coordinator
InterMission Theatre
May 2019 - December 2020
- Managed the various social media pages of InterMission Theatre
- Designed, developed, and maintained the InterMission Theatre website
- Voted in board meetings on important issues relating to the organization
- Organized social events for the organization such as formal events and fun theatre outings
- Performed as an actor and singer
Technology Summer Intern
Green Bay Area Public School District
May 2018 - August 2018
- Deployed numerous devices across the district's 43 schools
- Worked with a team of five people to organize inventory and help with various projects within the district
Education
Bachelor of Science, Computer Science & Certificate, Mathematics
University of Wisconsin - Madison, September 2017 - December 2020
3.841 GPA, Phil & Kit Blake Wisconsin Idea Scholar, Coryell Scholar
Computer Science Courses
- CS 639: Building User Interfaces
- CS 577: Intro to Algorithms
- CS 559: Computer Graphics
- CS 537: Intro to Operating Systems
- CS 407: Foundations of Mobile Systems & Applications
- CS 354: Machine Organization & Programming
Mathematics Courses
- MATH 475: Intro to Combinatorics
- CS 435: Intro to Cryptography
- MATH 431: Intro to Theory of Probability
- MATH 340: Elementary Matrix & Linear Algebra
- STAT 324: Introductory Applied Stats for Engineers
Other Courses
- LIS 351: Intro to Digital Information
- CURRIC 277: Videogames & Learning
- SPANISH 203: Third Semester Spanish
- COM ARTS 200: Intro to Digital Communication
- JOURN 150: Intro to Sports Communication
Projects
BusyBadger
A life and academic planner for students at UW-Madison.
Built using Android Studio v3.6 with Java and a custom Room database backend.
Personal Website
This is the website that you're browsing right now! Created with mobile browsing and flexibility in mind.
Built using Bootstrap 4.0, HTML, CSS, and JavaScript. Hosted on GitHub Pages.
